Product key not included with new 2.x License Upgrade

Technical questions and support
1

I’ve had Ebosuite 1.x since 12/19/2020. I purchased a License upgrade for 2.x on 2/11/2023 and the response email did not include a product key. Here is what the email said:

EboSuite
Thank You for your order, G

You’ve made a purchase for the EboSuite package from [Ebosuite website]. We hope you’ll be happy using it. You will receive your product key within one working day.

1 x EboSuite upgrade package

[Download your copy of EboSuite here.]
[Download a demo sample pack here.]

Best,
The EboSuite team.

For more information on how to install and use EboSuite, [Support Page URL]

EboSuite Community
Join the online EboSuite Community to keep up to date with the developments, user discussions, inspiration and all things EboSuite. [Facebook URL]

I’ve also tried copying my old product key, but I get the “Waiting for valid code” error.

I would like to have my product key sent so I can begin using cool new features introduced in 2.0!

2

Hi Grant, I just looked it up and the license key is present in the mail we sent you Yesterday. So it is interesting what happened. I haven’t heard of this issue before. I will forward that mail to you now and send you another email with a different lay-out. Could you forward the email without license key that you received from us to contact@ebosuite.com?

3

this has happened exactly to me right now - I’ve just paid but have no code

4

Two hours after purchase I received my code. Hopefully you should receive yours soon!

5

Hi wrexony, it can take some time for the license key to arrive, sorry. It should have been sent to you now.

1 Like
6

ok it arrived - thank you

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