EComper Not Working

I’m getting a message “Data Received Is Incomplete. Please Retry.”

I see in the manual it says in rare cases this will happen, please retry but it isn’t working for me.

I’ve tried it with different source material and different instances but can’t get any results.

Still can’t get ecomper to work with 1.51,10.1
Anyone else experiencing this?

Hi, is there a fix for this? I’m getting each time I use the comper. I have converted video file to hap but keep getting this error

Hi muzka, we’ll have to look into this. What OSX, Ableton and EboSuite version are you using? Can you mail us a screenshot of the Max window (to open this window, right-click on the title bar of an EboSuite plug-in and select ‘Open Max Window’, see below)? Can you send us the video and the Live set you are using to, so we can recreate your situation? Cheers